Terms of service

Effective Date: 01-04-2025

Welcome to Murugeswari Pet Essentials! We provide high-quality, natural, and dehydrated pet treats. By accessing our website (www.healthypawsindia.in), you agree to the following terms and conditions.

1. General Information

  • This website is operated by Murugeswari Pet Essentials. Throughout the site, the terms "we," "us," and "our" refer to Murugeswari Pet Essentials.

  • By visiting our website or purchasing from us, you engage in our "Service" and agree to abide by these Terms of Service.

  • These terms apply to all users of the site, including visitors, customers, merchants, and content contributors.

2. Eligibility & Account Information

  • You must be at least 18 years old to make a purchase.

  • You agree to provide accurate and complete personal and payment information when making a purchase.

  • We reserve the right to refuse service to anyone for any reason at any time.

3. Product Information & Availability

  • Our pet treats are 100% natural, free from additives & preservatives and meant for pet consumption only.

  • Due to seasonal variations, product appearance and texture may differ slightly.

  • We reserve the right to modify or discontinue products at any time without notice.

4. Pricing & Payment

  • Prices for our products are subject to change without notice.

  • We accept payments via Razorpay, UPI, debit/credit cards, and other available payment options.

  • We reserve the right to refuse or cancel any order if fraud or an unauthorized transaction is suspected.

5. Shipping & Delivery

  • We process orders within 24-48 hours and ship across India.

  • Estimated delivery:

    • Metro Cities: 3-7 business days

    • Other regions: 5-8 business days

  • We are not responsible for delays due to courier services or unforeseen circumstances.

6. Refunds & Cancellations

  • Due to the perishable nature of our products, we do not accept returns.

  • If you receive a damaged or incorrect product, notify us within 24 hours for a refund or replacement.

  • Orders cannot be canceled after placing them; cancellations are not possible.

7. Intellectual Property

  • All content, including text, images, logos, and product descriptions, is the property of Murugeswari Pet Essentials and cannot be used without permission.

8. Limitation of Liability

  • We are not responsible for any adverse reactions in pets due to allergies or overfeeding. Always follow our feeding guidelines.

  • We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.

9. Governing Law

  • These Terms of Service shall be governed by the laws of India. Any disputes will be handled in the jurisdiction of Aranthangi, TamilNadu.

10. Contact Information

If you have any questions about these Terms of Service, you can contact us at:

📧 Email: healthypawsfoods@gmail.com
📍 Address: 63, Kalappakadu Main Road, Murugeswari Pet Essentials, Aranthangi 614616

By using our website, you acknowledge that you have read and understood these Terms of Service.